Competency

Use Communication and Listening Skills

Definition

Empathy and authenticity are the foundations of authentic engagement. Open, honest and direct communication conveys to children and youth that the child welfare professional wants to hear their perspectives. Such communication can reveal ways to support their preferences.

Clips and Tips

Use Communication and Listening Skills

Being Transparent while Communicating with Children and Youth

Use Communication and Listening Skills

Identify, Develop and Improve Your Own Styles of Communication

Use Communication and Listening Skills

Understand that what you say (words) and how you say it (tone) matter

Back to QIC-EY NOW

About

QIC-EY Overview
Partner Agencies
Advisory Councils
Evaluation

Helpful Links

Pilot Sites
QIC-EY Products
Contact Us
Privacy Policy
Cookies Policy

Join the Mailing List

Receive updates on the QIC-EY including products being released, training opportunities and other information to help inform your work on youth engagement.

Join the List

This website is supported by the Administration for Children & Families (ACF) of the United States (U.S.) Department of Health & Human Services (HHS) as part of a financial assistance award totaling $5,000,000 million with 100 percent funded by ACF/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, ACF/HHS or the U.S. Government. For more information, please visit the ACF website, Administrative and National Policy Requirements, at https://www.acf.hhs.gov/administrative-and-national-policy-requirements.

Skip to content