Competency

Use Communication and Listening Skills

Definition

Empathy and authenticity are the foundations of authentic engagement. Open, honest and direct communication conveys to children and youth that the child welfare professional wants to hear their perspectives. Such communication can reveal ways to support their preferences.

Clips and Tips

Use Communication and Listening Skills

Being Transparent while Communicating with Children and Youth

Use Communication and Listening Skills

Identify, Develop and Improve Your Own Styles of Communication

Use Communication and Listening Skills

Understand that what you say (words) and how you say it (tone) matter

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